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Dental front office task list9/13/2023 ![]() ![]() With vaccinations being rolled out worldwide, receptionists are looking ahead. With all the mixed messages from official and unofficial sources, and changes in guidelines over time, cuments released, many patients are legitimately confused about whether it is safe to visit their dentist for regular appointments, and when they can see their dentists. COVID-19 added another reason for patients to delay their treatments. Under the best of circumstances some patients will look for excuses to avoid proceeding with dental treatment, whether it is for financial concerns, dental anxiety, or other reasons. Look ahead to fill your schedule Photo by on The ability to adjust your approach to different situations is highly valued in this position, as unique individuals can raise issues in your office that can’t always be solved with a generic solution or a solution developed during more normal times. Some patients may require more in-depth responses, or even an approach that you do not normally use. ![]() Patients can keep you on your toes, especially if they are particularly apprehensive about receiving dental treatment or care, or if they are very thorough and inquisitive. Using texting software to send automated or ad-hoc messages may require an adjustment period but adapting to new (and often more efficient) systems ensures that your office remains ahead of the technological curve. For instance, many dental practices have adopted digital communications, especially since lockdowns minimized dental appointments. Being such an integral part of the team, front office team members must be able to adapt to new technologies, organization systems, and communication approaches. As mentioned in our previous blog on this topic, receptionists are the first to greet patients and the last to see them out. Remain adaptableĪdaptability, even in ordinary circumstances, is a valuable skill in reception. In this blog post, we discuss the top three things to know as a dental receptionist in 2021. With COVID-19’s implications on the dental industry, we thought it was time to update our list to address current social issues that you may encounter in your practice. In 2019, we wrote about things every dental receptionist needs to know for maximum patient satisfaction, efficiency, and organization. For many prospective patients, receptionists and front-desk workers are the face of the practice. Fielding patient and team inquiries, managing patient issues, and keeping all records organized are just some of the tasks receptionist’s handle. Something consistent, however, is that dental receptionists are always on the “front lines” in a practice. There are varied job descriptions, tasks, and duties established by each practice. The role of the dental receptionist is a complicated one, and it differs from office-to-office. ![]()
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